All systems are operational

Stickied Incidents

Monday 2nd December 2024

China network performance

China optimised route AS4837 in our Seattle location is currently suffering congestion at peak time. We believe this issue may be resolved around the 4nd December

  • This was resolved by China Unicom although their network is not performing perfectly.

  • Past Incidents

    Thursday 27th June 2024

    No incidents reported

    Wednesday 26th June 2024

    No incidents reported

    Tuesday 25th June 2024

    No incidents reported

    Monday 24th June 2024

    Seattle Network Seattle packet loss

    Our Seattle network is seeing intermittent packet loss for our 20Gb/s DDoS protected IPs. We are aware of the cause and are working on resolving with our provider.

  • AS4837 has now been re-enabled.

  • We have temporarily re-routed away from AS4837 due to significant disruption to China bound traffic, we will reactivate as soon as our transport provider resolves the issue.

  • Intermittent packet loss of 10% on average, often 100% loss for up to 20 seconds, to China Telecom and Unicom. This is caused by the network transport provider we use for AS4837 having problems, we have sent them a message about it and are awaiting an update.

  • Sunday 23rd June 2024

    No incidents reported

    Saturday 22nd June 2024

    No incidents reported

    Friday 21st June 2024

    No incidents reported