All systems are operational

Past Incidents

Thursday 20th June 2024

No incidents reported

Wednesday 19th June 2024

Hong Kong Network HongKong network issues

Our Hong Kong are faulty. We have contacted the upstream and are handling the problem.

  • The faulty device has been replaced and has been restored.

  • Estimated completion time: 20 minutes

  • Location: Hong Kong

    Date: June 22, 202

    Time: 11:00 AM HKT

    Duration: Estimated 15 minutes

    Reason: Over the past three days, there have been network interruptions in Hong Kong. Upon inspection, we found a hardware fault in the core router that could not be fully resolved, necessitating an immediate replacement.

  • It has been temporarily restored at present, and the new equipment we purchased has not yet been put in place.

  • The faulty equipment is being repaired. A bug occurs in the core equipment system. The interconnection LACP between the cores cannot establish contact.

  • The faulty device has been replaced and is now restored

  • Connectivity to China still seems to be problematic, we are working on it. You can monitor the status of the adjustments via https://ping.pe

  • The cause of the problem was a faulty router in the datacenter. We have purchased new equipment to replace it. It has been restored and we will continue to observe.

  • Tuesday 18th June 2024

    No incidents reported

    Monday 17th June 2024

    No incidents reported

    Sunday 16th June 2024

    No incidents reported

    Saturday 15th June 2024

    No incidents reported

    Friday 14th June 2024

    No incidents reported