HongKong network issues Wednesday 19th June 2024 22:20:00

Estimated completion time: 20 minutes

Location: Hong Kong

Date: June 22, 202

Time: 11:00 AM HKT

Duration: Estimated 15 minutes

Reason: Over the past three days, there have been network interruptions in Hong Kong. Upon inspection, we found a hardware fault in the core router that could not be fully resolved, necessitating an immediate replacement.

It has been temporarily restored at present, and the new equipment we purchased has not yet been put in place.

The faulty equipment is being repaired. A bug occurs in the core equipment system. The interconnection LACP between the cores cannot establish contact.

The faulty device has been replaced and is now restored

Connectivity to China still seems to be problematic, we are working on it. You can monitor the status of the adjustments via https://ping.pe

The cause of the problem was a faulty router in the datacenter. We have purchased new equipment to replace it. It has been restored and we will continue to observe.